Privacy Policy:

At Tiny Pie, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

Information We Collect:

  • When you visit our website, we may collect personal information such as your name, email address, postal address, and phone number if provided voluntarily during order placement, or newsletter sign-up.
  • We may also collect non-personal information such as IP addresses, browser types, and browsing patterns for analytical purposes using cookies or similar technologies.

How We Use Your Information:

  • We use the information you provide to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
  • With your consent, we may also send you promotional emails or newsletters about our products, special offers, and events.
  • We may use non-personal information for website analytics, marketing research, and improving our website's performance and user experience.

Information Sharing:

  • We do not sell, trade, or rent your personal information to third parties for marketing purposes.
  • We may share your information with trusted third-party service providers, such as payment processors and shipping companies, to facilitate order processing and delivery.
  • We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Payment Processing through Stripe:

  • For our online payments, we use Stripe as our payment processor. When you make a purchase through Stripe, your payment information is securely processed by Stripe, and we do not have access to your payment details, such as credit card numbers or bank account information. Please review Stripe's Privacy Policy for information on how they collect, use, and protect your personal information.

Data Security:

  • We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
  • However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

Receiving emails from us:

The times we will contact you over email are if:

  • You have placed an order with us and need to confirm details or share shipping information with you, order anything else that relates to your order.
  • You have subscribed to receive our newsletter and other email marketing.

We respect your privacy, so if you wish to no longer receive emails from us, please unsubscribe via the link in the emails we send. Alternatively, you can email us at contact@tiny-pie.com and we will immediately cease contacting you via email marketing. 

Data retention:

We only keep information for as long as it's necessary for the reasons we collected it. We regularly review the data we have and delete anything we no longer need.

Changing your information:

We understand that your personal details may change over time. If you need to update any information we hold about you, please contact us at contact@tiny-pie.com and we'll make the necessary changes.

Removing your information:

If you want us to delete any of the information we have about you, you can request it by contacting us. We'll gladly remove any non-essential information. Just send us an email at contact@tiny-pie.com.

Complaints handling:

Here at Tiny Pie we take complaints seriously. If you're not satisfied with any aspect of our service, please let us know. We strive to exceed your expectations, but if we fall short, we want to know about it, so we can make improvements. Your feedback helps us address issues promptly and prevent them from happening again. Please contact us with any concerns, and we'll do our best to resolve them quickly and effectively.

Your Rights:

  • You have the right to access, update, or delete your personal information by contacting us directly.
  • You may unsubscribe from promotional emails or newsletters at any time by following the unsubscribe instructions provided in the email.

Policy Updates:

  • We reserve the right to update or modify our Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically for any updates or changes.

Contact Us:

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at contact@tiny-pie.com.